What is the return policy on Digital Mart?
Most of our products are eligible for return and replacements for all Domestic and International orders. If the product is eligible for return/ replacement, you can raise the return/ replacement request from My Order section within 30 days of delivery to request return and replacement.
How are returns processed?
Once you request to return a product, a pick up is organized for the item. Our courier partners will come to pick up the item within 3-5 business days for any Domestic and International orders after your return request has been received. Once pickup is done, your refund will be initiated from our end.
Can I cancel my order?
You can cancel your order within 24 hours of order through My Order section or by writing to us at firstname.lastname@example.org
**Digital Mart reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.
How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/ UPI where the payment was made from.
How long does it take to receive a refund for a cancelled order or returned product?
We will process your refund within 5-7 business days for All Domestic and International orders in case of cancellation of an order. In case of returns, we will refund the money after the product has been picked up by our courier partner.
How much Amount you can take as change for processing?
We will refund all amount of customer for any Domestic and International Order, We didn’t take any processing change.
Can I return part of my order?
Yes. You can return any products that are eligible for returns within 30 days of delivery.
What should I do if I receive a damaged/defective/incomplete/wrong order from Digital Mart?
For any defective/damaged/incomplete/wrong order delivered, we request you to inform us within 0-2 days of receiving the order with the images of the product received. Please keep in mind the following–
You need to upload a minimum of 3 and a maximum of 5 pictures
Kindly ensure the images are clear and the damaged/defective/missing part of the outfit is highlighted in red
You must send us an image of the original labels and tags intact along with the invoice.